Machine Learning applications in Customer Service

A short introduction to possible applications of machine learning and AI solutions in Customer Services:
from clustering unstructured documents through modelling effects of on-boarding services till importance of customers’ opinion and emotions.

Customer BI Analyst ,Prezi

After 7 years spent in market research as a statistician at Nielsen I joined Prezi 2 years ago as a Customer BI Analyst. In this role I am providing insights and developing data solutions for Support, Content, Customer Success and partially Sales teams. My work includes A/B testing, statistical modelling and predictive modelling.